The Jul/Aug issue of Online has come out and Bill Badke’s second piece for the magazine, Blind Co-Browsing, Teachable Moments, and the Power of Gaming is included. The first part of the article discusses what seems to be our dream interaction with patrons/students. Yes we do have them occasionally. You know…the patron who is inquisitive not just about their research question, but also about the process of finding “things”. The patron who will recognize when shown, that “searching” can be more nuanced and somewhat perfected. Probably a librarian just waiting to get out.
Now as Bill points out, those are usually the exceptions to the rule. Most of the time we see the “point of need” person, who has no or very little interest in understanding the tools and concepts.
People come to you asking for help, but what they want is a bare-bones solution that will meet minimal requirements.
How do we work or motivate this type of patron? Bill puts the gamer theory to work, using “fun” as what could be a powerful motivator.
Gamers have ways of strategizing that are very similar to the best use of search skills for databases. True, with the average database, nothing blows up, and the graphics are decidedly ho-hum, but I’ve been wondering if the teaching of some sort of “information quest” might not be a new path to teachable moments.
I would also say and I think Bill is trying to “simplify” things for our patrons, making things “recognizable.” I know I sometimes have students who do not know what an “index” is or what a “journal” is. Yep, had that last one last last week. I don’t think we need to find new terms for everything, but it does help to de-jargonize library speak for our patrons.
I don’t think there is much if anything that I disagree with Bill here, but I would suggest that we need to also get them to think about and deconstruct their research questions before they even get into the “game”. Maybe think of it as the “instructions?” Then again, maybe not, as they always tend to throw those away.